Call Centre structures can be developed to support a range of business needs including inbound call support for service users, or an outbound sales desk, or a combination of both functions. One of the most favourable aspects of outsourcing is the complete flexibility it offers, and each structure can be expanded as a business evolves over the years.

Outsourcing also frees a business from its responsibility to train and manage customer service agents, allowing employees to focus on other business activities and functions.

We are so confident in our call centre solutions; we offer a money-back guarantee if service users can spot they are conversing with a third-party supplier.

How we can help:

• Inbound call centre solutions
• Outbound call centre solutions
• Team structure development
• Call centre training
• Lead generation
• Sales & marketing management
• Product recall
• Human resources helpdesk
• Information technology helpdesk
• Service user engagement
• Outsourced administration desk
• Outsourced reception desk
• Project & continuous service options
• Data management services